At the Jacksonville Children’s and Multispecialty Clinic, P.A we are committed to being a Patient-Centered Medical Home (PCMH), for Pediatric and Adult Patients, which is an innovative program for improving primary care. In a set of standards that describe clear and specific criteria, the program gives practices information about organizing care around patients, working in teams and coordinating and tracking care over time.
What is PCMH?
A “Patient-Centered Medical Home” (PCMH) is how health care is delivered to patients. The medical home team at JCMC manages care and services for you – acting as the “hub” of your health care. PCMH puts you, the patient, at the center of the health care system, and provides primary care that is Accessible, Continuous, Comprehensive, Family-Centered, Coordinated and Compassionate.
Our Responsibilities to You:
•To listen to your questions and concerns and to explain disease, treatment, and results in an easy to understand way.
•To coordinate your overall care across the complex healthcare system, sending you to trusted specialist if necessary and following up on the healthcare services you receive.
•To provide you with same day appointments whenever possible.
•To provide instructions on how to access the care you need when the office is not open and to be available to you after-hours.
•To provide clear instructions about your treatment goals and future plans for every visit.
Your Responsibilities to a PCMH:
•To ask questions and be active in your care.
•To provide your health history, and other important information, including any changes in your health.
•To call our office first with your health concerns unless it is an emergency.
•To inform us whenever you utilize any other health system such as the emergency room or a self-referral to a specialist.
•To have a clear understanding about your treatment goals and future health goals.